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FAQ

How do I make my reservation?

Booking with our agency is performed electronically and within minutes.
When you are ready to book, please enter your dates on our website, select the apartment you wish to book, and press « Book now ». You will use this secure webpage to confirm and then pay a 30% down payment of your rent via Paypal.
You can pay either with your Credit Card or your Paypal Account. These two options are available to provide you with the most secure online payment methods currently available.

Arrival times are agreed by appointment between 4pm and 7pm.
Appointments must be made at least one week before the arrival date.
They must be confirmed at the time of arrival at the station, at the airport, or in the case of car travel one hour before the scheduled arrival time. A final call should be made when you arrive at the meeting point.
Departure times are before 10 am.

Cancellation insurance

If you have taken out cancellation insurance, you will receive a full refund of the sums paid regardless of the date of cancellation.
If you have not taken out cancellation insurance, the cancellation fee corresponds to the amount of the deposit already paid or the total amount if the cancellation takes place less than 30 days before the beginning of the stay.

Civil liability insurance

The tenant is liable for all damages arising from his fault, he is required to be insured by a civil liability insurance contract. A certificate of insurance may be requested from the tenant upon arrival.
Usually, home insurance contracts include a holiday clause, which covers this type of risk.
If your multi-risk home insurance policy includes a holiday clause, your insurer will quickly issue you a certificate for the duration of your stay.
Otherwise, you can be offered insurance covering both cancellation risk and civil liability. To subscribe follow these links:

Many rental agencies ask you to go to the agency to pick up the keys to your apartment. This is not the best option for you, sometimes the agency is far from the apartment and if you are not familiar with the city, it can be difficult.
To make your arrival as easy as possible, with PLACES TO BE, you will receive the necessary instructions to meet a member of our team at the apartment.
Your host will bring you the keys and provide you with all the necessary information about how the apartment works and how to discover the city and/or region.

You will be asked for a security deposit, it is necessary in order to cover any damage. The amount of the security deposit is 500 euros. It will be collected by the portal at the time of booking.

The rental price includes:
  • Reception during opening hours
  • Wifi and television
  • Electricity, water, heating
He doesn't understand:
  • The household
  • The supply of household linen (sheets and towels)
  • Tourist taxes.

If your arrival is delayed, please notify the host as soon as possible by phone. Don't forget to write down the host's contact information and bring it with you while you are traveling.

This case has never happened, however PLACES TO BE has the following policy:
If before the date of arrival, PLACES TO BE is forced to make changes due to unavoidable circumstances, you may, after having being informed by PLACES TO BE.
  • Either accept the modification or substitution of the property proposed by PLACES TO BE.
  • Or cancel the reservation and get an immediate full refund of all amounts already paid.

Rules must be observed during the stay:
  • Respect your neighbors and try to remain on good terms with them (politeness and discretion).
  • Avoid making noise in communal areas when carrying luggage in the stairs, slamming the front door, running on the stairs, ...
  • No smoking in the apartment or common areas.
  • Respect the number of authorized persons and / or maximum load indicated in elevators.

PLACES TO BE offers free long distance calling to land lines only (fixed lines) for the following destinations:
Azores, South Africa, Alaska, Germany, Andorra, England (excluding premium starting with No. 44870 and 44871), Argentina, Australia, Austria, Bahamas, Bahrain, Balearic Islands, Bangladesh, Belgium, Bermuda, Brazil, Brunei, Bulgaria, Canada , Canary Islands, Chile, China, Christmas Islands, Cyprus, Cyprus (Turkish), Colombia, South Korea, Crete, Croatia, Denmark, Scotland, Estonia, USA, Finland, France, Gibraltar, Greece, Guadeloupe, Guam, Guernsey, Guyana, Hawaii, Hong Kong, Hungary, Aland Islands, Easter Island, Northern Mariana Islands (Saipan), U.S. Virgin Islands, India, Ireland, Northern Ireland, Iceland, Israel, Italy, Japan, Jersey, Jordan, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Macedonia, Madeira, Malaysia, Malta, Morocco (excluding calls in unlimited numbers of Morocco with disabilities beginning with 212526,212527,212533,212534,212546 receiving pricing to mobile), Martinique, Mayotte, Mexico, Monaco, Norway, New Zealand, Panama, Wales, Netherlands, Peru, Poland, Portugal, Puerto Rico, Dominican Republic, Czech Republic, Reunion, Romania, Russia, Saint Pierre and Miquelon, Saint Barthelemy, Saint Martin, San Marino, Sardinia, Sicily, Singapore, Slovakia, Slovenia, Sweden, Switzerland, Taiwan, Tasmania, Thailand, Turkey, Vatican, Venezuela.
You will be responsible for extra charges to the phone and will be charged with real costs plus 20% with a minimum of 5 euros for any call not covered by the service.

Our rentals provides Free W-Fi Internet. You may use it as much as you want.

If you lose your keys and cannot enter the apartment, a member of our team will get to the premises as quickly as possible in order to open the door. This service will be charged 20 euros (40 euros after 7PM and on Sunday). For each set of keys not returned on departure you will be charged 100 euros.